Goodyear announces TruckForce Service Excellence Award third quarter winners
- Five new Goodyear TruckForce Service Excellence Award winners announced
- Special additional award for community spirit
Goodyear has revealed five TruckForce Service Excellence Award winners for the third quarter for 2021, following the creation of the Awards earlier this year. The Awards showcase first-class customer service across the tyre company’s pan-European TruckForce network. The third quarter winners may come from five different countries, but they all share a goal to deliver high performance and initiatives that benefit their commercial fleet customers.
Showing the TruckForce spirit is German partner Reifenhandel Mielke. The company has adopted Goodyear’s Total Mobility programme for local logistics companies including advanced telematics and predictive analysis technology. The smart tyre monitoring portfolio helps fleet managers to identify and resolve tyre-related issues, including safety issues, before they happen. Based near Paderborn, the company has successfully demonstrated the benefits of Goodyear’s intelligent Tyre Pressure Monitoring System (Goodyear TPMS) to help its customers achieve higher levels of safety and efficiency.
Belgian TruckForce partner Banden Michel has long been a strong promoter of the Goodyear package of fleet solutions. It has championed the concept of regrooving and retreading to promote fleet efficiency to its customers. The quality of Goodyear casings gives multiple lives to tyres and Banden Michel has truly focused on demonstrating the cost and sustainability benefits of the Goodyear Retreading program to its customer base.
The other three award winners are based in southern Europe, highlighting the geographical scope of the Goodyear TruckForce Service Network. Long-term Goodyear partner Tsiakalos Safe Tyres has provided Greek transportation companies with an outstanding commitment to quality and service, offering a best-in-class 24/7/365 service, resulting in regular praise from local customers. This makes it a worthy recipient of a quarterly award for service excellence.
In Romania, Dumivest is based close to the Hungarian border on a major trucking route. It has delivered high quality service to key contracted commercial accounts, and has reduced paperwork and time consuming administration for its customers by encouraging them to embrace the use of Goodyear’s innovative online eJob maintenance system in their day-to-day operations.
Finally, Autotransporti Zupancic, located in Slovenia in a strategically important route near the Croatian border, has been commended by Goodyear for top-class fleet service provision, as a leading user of Goodyear eJob, and commitment to Goodyear ServiceLine24h roadside assistance. Thanks to their 24/7 service operation and ability to respond to calls on the Slovenian highway as an approved national provider, they enable Goodyear to ensure the mobility of vehicles in the region.
TruckForce Community Spirit Award
In the world of trucking, stories of heroism and community spirit abound. In the UK, Steven Cruddas, a technician at TruckForce in Derby, went above and beyond in his work to ensure the health and safety of a customer.
Upon arriving at a call-out, Steven realised the driver was having chest pains. With a two-hour delay for an ambulance at the height of the pandemic, Steven made the decision to take the driver to hospital himself and ensure he was treated at the earliest opportunity. Steven then returned to the vehicle to complete the job as well as ensuring it was safe to be left unattended.
Adam Stanton, European Network & Service Manager for Goodyear Commercial, commented: “We are proud to extend our five winners’ awards as well as a certificate of appreciation for exceptional community and customer care. All the award winners show that teamwork, the use of innovation, initiative and customer focussed spirit can deliver for TruckForce custom